Shipping & Returns
Dæmonic Dreams ships orders worldwide*, on a daily basis. All orders are shipped via Priority DHL Express Couriers, unless agreed otherwise. Full End-to-End Tracking will be provided for every order.
1. 1. DESPATCH TIMES:
Books - Despatched within 1-5 working days (please note that we occasionally experience short delays, as we call titles off from our warehouse to fulfill orders).
Metalwork, inc. Booksets - Despatched within 4-7 working days.
1.2. PO BOXES / PARCEL LOCKERS
Please note that DHL cannot deliver to PO Box Addresses or Parcel Lockers. In the event of an order specifying this requirement, the Customer will receive an email, requesting either an alternative Delivery Address, or a Cancellation & full refund of Order.
* We unfortunately no longer ship to Ghana or Nigeria, due to excessive amounts of fraudulent order attempts.
2. IMPORT TAXES & CLEARANCE FEES
If you reside outside of the United Kingdom, your country may impose Import Taxes and associated Border Force Handling & Clearance fees - these are the responsibility of the Customer, and any refused/unpaid goods will be destroyed by your country’s Import Border Force, without refund available.
3. RETURNS & REFUNDS
We offer a full 14 day returns policy. If you are unhappy with your product please return it to us for a full refund within 14 days. Please note all items are expected to be in a good new saleable condition with all original packaging. If they are not received at our end in the same as new condition your return may be rejected. You will be responsible for the return shipping costs. Items which are returned due to anything other than damage are refunded EXCLUDING a the original shipping charge.
4. CREDIT PAYMENT TERMS (KLARNA)
ALL MARKETS - In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice
SWITZERLAND ONLY - Billpay’s/Klarna’s payment options: In order to be able to offer you Klarna’s payment options and to assess whether you qualify for their payment options and to tailor the payment options for you, we might in the checkout pass your personal data in the form of contact and order details to Klarna and Billpay. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s (de, fr, it or en versions) and Billpay’s (de, fr, it or en versions) privacy notices.